User Guide - Using NEXGEN 311
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Delete a Problem Level - NEXGEN 311
Problems in NEXGEN 311 are the types of issues users can report using the 311 Portal. These problems are organized into hierarchies, meaning they can be at either the parent level or the child level. If you no longer need a certain problem type in ...
Create a Parent or Child Problem Type - NEXGEN 311
You can configure problem types in your NEXGEN 311 site to allow for users to select different pre-set issues to report. These problems are organized in a hierarchy in NEXGEN; parent problems act as categories in which child problems live. This ...
Edit Label Captions - NEXGEN 311
You can edit text displayed on the 311 Portal to suit your organization's needs. This includes displayu text for fields as well as text that appear =s when a user attempts to bypass a required field. For instructions, see below. Navigate to the 311 ...
Map External SR Types - NEXGEN 311
Service request types in the NEXGEN 311 Portal can be mapped to internal service request types on your NEXGEN site. This means that when a portal user submits a service request and it gets automatically sent to NEXGEN, the SR type will auto-populate ...
Edit Notification Templates - NEXGEN 311
Notification templates help build out the email and text notifications that users receive if they decide to follow a 311 Service ticket. These templates are prebuilt into the NEXGEN site, but if desired, you can edit the text and merge fields ...