Add a Custom Field - NEXGEN 311

Add a Custom Field - NEXGEN 311

Custom fields can be created in the 311 Service settings and are used to gather more information from users when they are submitting a service request through the NEXGEN 311 Portal. See below for instructions on how to add custom fields to your 311 Portal's submission forms.
Note: If you set custom fields, they will show up on ALL actions and cannot be removed from individual actions. Before adding a custom field, determine if that field is needed on every type of request.

Navigate to the NEXGEN 311 Settings

To get to the Custom Fields section of the NEXGEN 311 Settings:

  1. From the NEXGEN dashboard, click Settings.
  2. Click Integration.
  3. Click 311 Service.
  4. Click Custom Fields.

Add a Custom Field

To add a custom field to service request forms on NEXGEN 311:
  1. Navigate to the Custom Fields module of the 311 Service settings.
  2. Click +Add in the top right of the screen.
  3. Enter your custom field details.
    1. Attribute Name: Name that will be visible to end users.
    2. Checkboxes:
      1. Required: Makes the field mandatory.

      2. Public: Publicizes the attribute.
  4. Click Save.

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