Configuration Guide - NEXGEN 311

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• Custom Fields - NEXGEN 311

  Custom fields can be created in the 311 Service settings and are used to gather more information from users when they are submitting a service request through the NEXGEN 311 Portal. See below for instructions on how to add custom fields to your 311 ...

• Edit Label Captions - NEXGEN 311

  You can edit text displayed on the 311 Portal to suit your organization's needs. This includes displayu text for fields as well as text that appear =s when a user attempts to bypass a required field. For instructions, see below. Navigate to the 311 ...

• Create a Parent or Child Problem Type - NEXGEN 311

  You can configure problem types in your NEXGEN 311 site to allow for users to select different pre-set issues to report. These problems are organized in a hierarchy in NEXGEN; parent problems act as categories in which child problems live. This ...

• Make a Field Mandatory - NEXGEN 311

  You can make certain fields mandatory so that users have to fill them out before they can proceed further with submitting a service request through NEXGEN 311. This is useful if, for example, you want everyone to fill out the description field when ...

• Delete a Problem Level - NEXGEN 311

  Problems in NEXGEN 311 are the types of issues users can report using the 311 Portal. These problems are organized into hierarchies, meaning they can be at either the parent level or the child level. If you no longer need a certain problem type in ...

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