Problems in NEXGEN 311 are the types of issues users can report using the 311 Portal. These problems are organized into hierarchies, meaning they can be at either the parent level or the child level. If you no longer need a certain problem type in ...
Notification templates help build out the email and text notifications that users receive if they decide to follow a 311 Service ticket. These templates are prebuilt into the NEXGEN site, but if desired, you can edit the text and merge fields ...
Custom fields can be created in the 311 Service settings and are used to gather more information from users when they are submitting a service request through the NEXGEN 311 Portal. See below for instructions on how to add custom fields to your 311 ...
You can configure problem types in your NEXGEN 311 site to allow for users to select different pre-set issues to report. These problems are organized in a hierarchy in NEXGEN; parent problems act as categories in which child problems live. This ...
Custom fields are fields in NEXGEN 311 that can be customized to obtain more information from your 311 Portal users. These fields in the Custom Fields section of the 311 Service settings and are applicable to all service request submission forms. If ...