Add, Modify, & Delete Comments on a Service Request
Comments are a useful tool for employees to communicate important updates or information about a service request.
Add a Comment to a Service Request
- Click into the text box in the Comments zone.
- Type your comment.
- Click Comment.
- Your comment will be added below stamped with your username and the date and time.
| NEXGEN Tip: Tag another employee in your comment by starting the comment with @. Start typing the first or last name of the employee and then select from the list. Learn more about our mentions feature by reading our Mentions Article. |
Edit or Delete an Existing Comment on a Service Request
- Click the dropdown arrow on a comment.
- Click Edit to edit the comment text. Edit the text in the box. Click Edit when done editing the text.
- Click Delete to delete the comment from the service request.
Note - you will only be able to edit and delete your own comment unless you have the user permissions to edit and delete other comments.
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