Add, Modify, & Delete Comments on a Service Request

Add, Modify, & Delete Comments on a Service Request

 Comments are a useful tool for employees to communicate important updates or information about a service request.

 

Add a Comment to a Service Request

  1. Click into the text box in the Comments zone.
  2. Type your comment. 
  3. Click Comment.
  4. Your comment will be added below stamped with your username and the date and time.

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NEXGEN Tip: Tag another employee in your comment by starting the comment with @. Start typing the first or last name of the employee and then select from the list. Learn more about our mentions feature by reading our Mentions Article.

 

Edit or Delete an Existing Comment on a Service Request

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  1. Click the dropdown arrow on a comment. 
  2. Click Edit to edit the comment text. Edit the text in the box. Click Edit when done editing the text.
  3. Click Delete to delete the comment from the service request. 

Note - you will only be able to edit and delete your own comment unless you have the user permissions to edit and delete other comments.

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