Knowledge Base
Getting Started
Module overviews, software trailers, the NEXGEN keyword glossary, and user manual downloads.
Web App
Help articles on the web browser version of NEXGEN. Articles are separated between module specific resources and general resources.
Configurations and Advanced Features
Help articles for Power Users, System Administrators, and any users involved in adjusting NEXGEN settings.
iPad
Help articles for iPad users.
iPhone
Help articles for iPhone users.
Android Phone
Help articles for Android phone users.
Android Tablet
Help articles for Android Tablet users.
Frequently Asked Questions (FAQ)
Find answers to our most common questions.
Software Releases
Information on past and current software releases.
Quick Tips
Quick tips on some of our favorite NEXGEN features.
NEXGEN 311
Information on our 311 portal.
Contractor Portal
Articles on accessing the contractor portal.
Help Center
For NEXGEN system administrators that need additional support on how to manage their NEXGEN support tickets, how to navigate the knowledge base, and how to engage with our community.
Webinars
Recordings of our webinars and past trainings.
Recent Articles
June 2025 New Feature Webinar (Part 2)
Webinar Recording Webinar Summary This webinar detailed the changes coming to NEXGEN 311, including the distinction between public and private portals and quality of life changes made to the UI, such as a keyword search bar. If you need additional ...
June 2025 New Feature Webinar (Part 1)
Webinar Recording Webinar Summary In this webinar, we covered changes to assets made in NEXGEN version 14.1, including the new 0-5 scale for condition assessments. If you need additional help with the topics covered during this webinar, feel free to ...
Version 14.0 - 02.06.25
Winter 2025 Application Update (Version 14.0) Release Notes Major Updates NEW Web, Tablet, and Phone App Dashboards - Our NEXGEN applications are getting a major Dashboard update! Web users will be able to pick from 4 specialized Dashboards focused ...
Schedule Like a NEXPERT (Part 4)
Webinar Recording Webinar Summary In this webinar, we discussed work automation. Watch the video above to see a summary and examples of how to use work automation, which is a functionality available in your site's settings. If you need additional ...
Schedule Like a NEXPERT (Part 3)
Webinar Recording Webinar Summary In this webinar, we talked more in depth about how to use the Scheduler module as well as the PM dashbord. If you need additional help with the topics covered during this webinar, feel free to check out our Knowledge ...