Knowledge Base
Getting Started
Module overviews, software trailers, the NEXGEN keyword glossary, and user manual downloads.
Web App
Help articles on the web browser version of NEXGEN. Articles are separated between module specific resources and general resources.
Configurations and Advanced Features
Help articles for Power Users, System Administrators, and any users involved in adjusting NEXGEN settings.
iPad
Help articles for iPad users.
iPhone
Help articles for iPhone users.
Android Phone
Help articles for Android phone users.
Android Tablet
Help articles for Android Tablet users.
Frequently Asked Questions (FAQ)
Find answers to our most common questions.
Software Releases
Information on past and current software releases.
Quick Tips
Quick tips on some of our favorite NEXGEN features.
NEXGEN 311
Information on our 311 portal.
Contractor Portal
Articles on accessing the contractor portal.
Help Center
For NEXGEN system administrators that need additional support on how to manage their NEXGEN support tickets, how to navigate the knowledge base, and how to engage with our community.
Webinars
Recordings of our webinars and past trainings.
Recent Articles
Version 14.0 New Feature Open Office Hours Q+A List
Version 14.0 Questions and Answers These questions and answers were pulled from the New Feature Open Office Hours sessions held between February and March 2025. This information applies to NEXGEN version 14.0. Is the Spaces module available? Yes, as ...
iPad Dashboard Overview
The iPad dashboard allows you to view maintenance information for service requests, work orders, inspections, and condition assessments. You can also view your notifications, log out, and switch domains, if your organization has more than one. ...
Maintenance Dashboard Overview
NEXGEN offers several different dashboards designed to be helpful for specific roles. The maintenance dashboard shows information beneficial to those who are part of any asset maintenance process: It shows information such as work orders and service ...
Asset Manager Dashboard Overview
NEXGEN offers several different dashboards designed to be helpful for specific roles. The asset manager dashboard shows information related to the condition of assets and highlights relevant data, such as the average condition of all active assets or ...
Customer Service Dashboard Overview
NEXGEN offers several different dashboards designed to be helpful for specific roles. The customer service dashboard shows information focused on service requests to make reviewing information on the NEXGEN dashboard easier for those in customer ...