Knowledge Base
Getting Started
Module overviews, software trailers, the NEXGEN keyword glossary, and user manual downloads.Web App
Help articles on the web browser version of NEXGEN. Articles are separated between module specific resources and general resources.Configurations and Advanced Features
Help articles for Power Users, System Administrators, and any users involved in adjusting NEXGEN settings.iPad
Help articles for iPad users.iPhone
Help articles for iPhone users.Android Phone
Help articles for Android phone users.Android Tablet
Help articles for Android Tablet users.Frequently Asked Questions (FAQ)
Find answers to our most common questions.Software Releases
Information on past and current software releases.Quick Tips
Quick tips on some of our favorite NEXGEN features.NEXGEN 311
Information on our 311 portal.Contractor Portal
Articles on accessing the contractor portal.Help Center
For NEXGEN system administrators that need additional support on how to manage their NEXGEN support tickets, how to navigate the knowledge base, and how to engage with our community.Webinars
Recordings of our webinars and past trainings.
Recent Articles
Create an SR Resolution - Lookups
As of NEXGEN version 12, there is now an option to fill out a Resolution field for service requests. Designed to mimic the WO Resolution field, SR Resolution fields are there to help you log how an SR was resolved, as well as communicate the ...Valve Exercising PMs - NEXGEN Workflows
See the attached PDF to learn how you can use NEXGEN for valve exercising.NEXGEN - Backflow the Future (Part 2: Workflows, Setup, and the Contractor Portal)
Webinar Recording Webinar Summary In part two of this series on backflow, we went over things you can do in NEXGEN to set up or improve your backflow processes, including workflows, configuration, and Contractor Portal usage. Backflow Setup and ...NEXGEN - Backflow the Future (Part 1: Backflow Basics)
Webinar Recording Webinar Summary This webinar went over the basics of backflow and introduced NEXGEN's Backflow module. See the details below. NEXGEN's Backflow Module NEXGEN offers the Backflow module as a way to centralize backflow assets and ...Version 2.6.9 (iPad) - 2.29.2024
February 2024 iPad Release Notes (Version 2.6.9) Please review the list below for our February 2024 release notes. All items in this release are tagged with their corresponding support ticket number. Descriptions below provide a basic summary of the ...