Knowledge Base
Getting Started
Module overviews, software trailers, the NEXGEN keyword glossary, and user manual downloads.
Web App
Help articles on the web browser version of NEXGEN. Articles are separated between module specific resources and general resources.
Configurations and Advanced Features
Help articles for Power Users, System Administrators, and any users involved in adjusting NEXGEN settings.
NAMI
Learn about NEXGEN Asset Management Intelligence: NEXGEN's advanced analytics capabilities.
AM Planning
Resources for AM Planning including our AM Planning Wizard, Asset Plans, Asset Useful Life, and more.
iPad
Help articles for iPad users.
iPhone
Help articles for iPhone users.
Android Phone
Help articles for Android phone users.
Android Tablet
Help articles for Android Tablet users.
Frequently Asked Questions (FAQ)
Find answers to our most common questions.
Software Releases
Information on past and current software releases.
Quick Tips
Quick tips on some of our favorite NEXGEN features.
NEXGEN 311
Information on our 311 portal.
Contractor Portal
Articles on accessing the contractor portal.
Help Center
For NEXGEN system administrators that need additional support on how to manage their NEXGEN support tickets, how to navigate the knowledge base, and how to engage with our community.
Webinars
Recordings of our webinars and past trainings.
Recent Articles
NAMI PM Builder Overview
Video Overview NAMI PM Builder Overview The NAMI PM Builder allows users to import PM checklist items from an OEM manual. When the NAMI PM Builder is enabled, this is done by clicking Upload in the Checklist zone, then uploading the manual and ...
February 2026 New Feature Webinar
Webinar Recording Webinar Summary In this webinar, we covered changes coming in 16.1.0, including: The new 811 module The NAMI PM Builder, the first of our NEXGEN Asset Management Intelligence features to come into the software Bug fixes and ...
Set Up NAMI PM Builder - Company Options
The NAMI PM Builder is an AI-powered functionality that allows users to pull in maintenance checklists from OEM manuals. This is a company option that must be turned on before use. This article will guide you through setting up the PM Builder from ...
Generate a PM Checklist Using NAMI PM Builder - Preventive Maintenance
The NAMI PM Builder assists users with creating PM checklists by allowing them to upload a section of an OEM manual, which is then pulled into NEXGEN as a checklist using AI. You can adjust the checklist items before upload, if needed. Note: To use ...
Latest Release - Version 3.0.2 (February 2026)
Version 3.0.2 Release Notes (February 2026) 811 Module NEW! 811 ticket data is now visible on the dashboard. NEW! We've updated the user interface to include a reporting button, additional sorting options, and miscellaneous visual improvements. ...
Resources for AM Planning including our AM Planning Wizard, Asset Plans, Asset Useful Life, and more.