Service Request Madness
Service Request Madness: SR to WO Workflows
Webinar Recording Webinar Summary During this webinar, we went over possible SR to WO workflows in NEXGEN. See below for specific topics. SR Type Cascading If you have a lot of SR Types configured in NEXGEN, you can make them cascade so as to avoid ...
Service Request Madness: 311 Configurations - Webinar
Webinar Recording Webinar Summary During this webinar, we went over NEXGEN 311 settings and configurations, including problem types, actions, and 311 translations. See below for more. 311 Permissions, Settings, and Organization Profile We talked ...
Service Request Madness: 311 Day - Webinar
Webinar Recording Webinar Summary During this webinar, we went over the 311 portal and how it can be used to streamline your service request workflow. Here's what we covered. What is NEXGEN 311? What are some use cases? NEXGEN 311 is a user-friendly ...