Service Request Madness: 311 Configurations - Webinar
Service Request Madness: 311 Configurations - Webinar
Webinar Recording
Webinar Summary
During this webinar, we went over NEXGEN 311 settings and configurations, including problem types, actions, and 311 translations. See below for more.
311 Permissions, Settings, and Organization Profile
We talked about the specific permissions needed to access 311 settings. These are the users who can configure NEXGEN 311:
Users with the "Access 311 Service" permission enabled on their Employee page
System Administrators
Domain Administrators
We also discussed 311 settings as well as went over organization profile page. See the slide deck for an overview of these topics and a breakdown of each field.
Creating a Problem Type
We went over how to add a new problem or SR type to the 311 Portal. Topics covered included:
How to create a problem type with or without custom fields
Types of custom fields
Actions
Common configuration issues
Common issues users face when configuring the 311 Portal
311 Translations
In addition to talking about 311 configurations, we also talked about 311 translations, which is a NEXGEN feature that will be coming in the near future. We hope you're excited to make your 311 Portal as accessible as ever to your multilingual community! In the meantime, if you would like to implement 311 into your organization's NEXGEN site, feel free to email support@nexgenam.com to let us know.
Slide Deck
See the attachments below for a copy of our slide deck.
Webinar Recording Webinar Summary During this webinar, we went over the 311 portal and how it can be used to streamline your service request workflow. Here's what we covered. What is NEXGEN 311? What are some use cases? NEXGEN 311 is a user-friendly ...
Webinar Recording Webinar Summary During this webinar, we went over possible SR to WO workflows in NEXGEN. See below for specific topics. SR Type Cascading If you have a lot of SR Types configured in NEXGEN, you can make them cascade so as to avoid ...
Webinar Recording Webinar Summary The second webinar going over NEXGEN v12 was all about changes that happened with service requests. See below for a list of those items. Create Service Requests Using a Location, Coordinates, or Asset Previously, ...
Webinar Recording Webinar Summary In this webinar, we covered: The Warehouse dashboard A dashboard designed to help you manage your warehouse tasks The new Purchase Requisition module A new approval step between the Inventory Requisition and Purchase ...
Webinar Recording Webinar Summary In this webinar, we covered: The new Maintenance Dashboard We've overhauled the dashboard with more useful information: We've added inspection and condition assessment counts as well as additional buckets for items ...