View a Service Request With WO In Progress
Back
- Tap on Dashboard module if not already on the screen
- Tap on WO in Progress from My Service Requests
- Tap on any existing Service Request from the list

Related Articles
View a Recently Viewed Service Request
Back Tap on Dashboard module if not already on the screen Tap on any listed Service Request from the Recently Viewed Service Requests
View a Service Request in Active Status
Back Tap on Dashboard module if not already on the screen Tap on Active tab from My Service Requests Tap on any existing Service Request from the list
View a Service Request in New Status
Back Tap on Dashboard module if not already on the screen Tap on New tab from My Service Requests Tap on any existing Service Request from the list
View a Closed Today Service Request
Back Tap on Dashboard module if not already on the screen Tap on Closed Today tab from My Service Requests Tap on any existing Service Request from the list
Create a New Service Request
Back Tap on Service Request module Tap on + at the top LHS Fill in the required fields marked by an asterisk Tap on Save at the top
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