1. NEW! - 311 Public and Private Portals: Clients can now host both public and private 311 portals. Each portal can have its own configuration setup and webpage to make it easier for users to see the issues that relate to them.
   
2. 311 Portal Search Update: The public 311 portal interface will now include a search bar to help users easily find problem/issue types. The "Recent Requests" feature will also include improved searching options and filters.
   
3. 311 Notification Updates: We've improved notifications that are sent to 311 requesters from NEXGEN by adding additional configuration options for 311 Administrators. We've also added the ability to log notifications as comments on 311 Service Requests to track which communications went to requesters.
   
4. 311 External Comment Option: Posting comments on the 311 portal will now be easier than ever! Users will now be able to select whether their comment message is visible to 311 requesters. 
   

Assets & Asset Inventory

1. NEW! - Asset Redundancy: Redundant spare assets can now be tracked as part of an asset's risk calculation! Displays for ARI and its related metrics have been updated, including a new view on devices.
   
2. NEW! - Asset Criticality and Redundancy Filters Added: Critical, LOTO, Manufacturer, Safety, and Redundancy fields have been added to the asset inventory filter.
   
3. NEW! - Filters in Meter Reading and Bill of Material Panels: We've added filters to an asset's meter reading and BOM panels to make readings and items easier to find.
   
4. Additional Standard Fields Visible in Asset Slider: Model Number, Serial Number, and Manufacturer will now be visible in the Asset Slider page. (#20720)
   
5. Additional Fields for Asset Inventory Upload Template: We've added additional fields to the existing Asset Inventory template. These include Manufacturer, Model Number, Serial Number, Status, Active, LOTO, Safety, Critical, and Notes. Has Redundancy, Total Assets in Process, and Number of Redundancies have also been added for the new Asset Redundancy feature. (#8253)
   

Condition Assessment

1. NEW! - 0-5 Scale for Condition Assessments: The condition assessment rating process has been updated to allow using a 0 to 5 scale. The scoring interface has also been improved. (Additional information is forthcoming on our update with a 0-5 scale. Clients wishing to transition to a 0-5 asset rating scale instead of a 0-10 should look out for additional information on this feature).
   

Customer Service Dashboard

1. Customer Service Dashboard Search Updates: We've updated the Customer Service dashboard and Customer and Service Request modules to improve their ability to search and identify the data that you need.
   

Service Request

1. Changed Service Request Status for Linked SRs to Work Order in Progress: SRs linked to an SR that has been moved into the WO in Progress status will now also reflect that same status. (#20443)
   

Warehouse Inventory

1. Unique Category Name Validation Removed: Warehouse Managers can now create categories with the same name to accommodate similar categories sitting under different parent categories. 

Work Order

1. Resolution Added to Work Order Grid View: Resolution is now a field you can search or filter view in grid view. (#21286, #21496,#21349, #8028)
   

Mobile Device Updates

Service Request

1. Changed Service Request Status for linked SRs to WIP: SRs linked to an SR that has been moved into the WO in Progress status will now also reflect that same status. (#20443)
   

Work Order

1. FIX - Fixed Replace with Role: Devices now allow tickets to be marked as Complete and Close when only a Role is assigned as the resource.