Add image for Company details

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• Delete image from company details page

  Go to Settings -> Setup-> Company Details Hover over Image Click on the circled button with - sign located to the lower RHS Click Ok on confirmation window  Warning message will appear and user will be able to delete the image successfully.

• NexgenAM Service Request Add-In on Outlook

  Our NexgenAM Service Request Add-In is an extension on the Outlook Desktop App. The Add-In allows you to create NEXGEN service requests directly from your email account. Video Overviews Windows Users Mac Users Setting up Your Add-In Get Add-In from ...

• Viewing the Company details in Settings Module

  Go to Settings -> Set up-> Company details Company details should be displayed stating details like Company Name , No of users, Contact details and so on .

• Edit Company details in Settings Module

  Go to Settings -> Setup-> Company Details Click on Edit button on top  Edit the details as required Click on Save button Company details will be edited and saved.  

• Add a New SR Type - Lookups

  Service request types can be configured in Lookups so that the Type drop-down field can be populated in NEXGEN. This is useful for categorizing your service requests and making sure you know what the service request might entail at a glance. Adding ...

• Recent Articles

• Latest iPhone Release - Version 2.0.5 (June 2026)

  iPhone Updates Asset Inventory Users can now type in an asset QR code in the search bar to find an asset in addition to scanning. (#23758) Form A quick action button to create a form will now be visible in the Hotspot. Users can tap to create a form ...

• iPad Version 3.0.6 (April 2026)

  iPad Updates Bug Fixes Resolved comments cutting off on mobile devices. (#24035) Fixed the issue of a Flag label unintentionally showing when completing assets. (#26071) Users should now be able to request items that are at zero quantity from the ...

• Version 16.2.1 (04.30.26)

  Web Application Update - May 2026 Web Version 16.2.1 Release items related to a support ticket submissions will be included in parenthesis at the end of a line item. NEXGEN queries should now plot on the map as expected. (#27028) The Show In Store ...

• NEXGEN Admin Webinar (Part 5: Lookups & Notifications)

• Asset Management Planning Basics - AM Planning

  To get started with Asset Management (AM) Planning in NEXGEN, users must be aware of the NEXGEN asset management fundamentals. In NEXGEN, 4 fields control how much organizations can leverage our asset management tools. Prior to starting their AM ...