Service Requests in Map View

Service Requests in Map View

Map View shows service requests plotted as pins on the map where  the color of the pin represents the priority of the service request. Note - service requests will only appear on the map if they have an address. 

 

Video Overview

 

 

Getting to Map View in the Service Request Module

  1. Navigate to the Service Request Module. Click Customer > Service Request.
  2. Click the Map icon in the upper right corner. 

Screen_Shot_2020-09-18_at_9.20.08_AM.png

 

View Service Requests on the Map

  1. Hover over a pin to see basic service request details.Screen_Shot_2020-09-18_at_9.22.45_AM.png
  2. Click the i icon to see more information in the right side panel. 
  3. Click More to open the service request record.

Screen_Shot_2020-09-18_at_9.24.17_AM.png

 

Search Service Requests on the Map

  1. Choose your search criteria from the dropdown. 
  2. Type search text into the text box. 
  3. Click enter or click the magnifying class.
  4. Click Reset to reset your search criteria.

Screen_Shot_2020-09-18_at_9.32.05_AM.png

 

Filter Service Requests on the Map

  1. Use the Tree filters or the Filters at the bottom of the page.
  2. Service Requests that meet your filter criteria will be plotted on the map and appear in the right side menu. Only one page of service requests will be plotted at a time. Scroll through the pages.
  3. Click Reset to reset the filter criteria.

Screen_Shot_2020-09-18_at_9.35.24_AM.png

    • Related Articles

    • Search Service Requests

      Find a specific service request quickly by searching. Search by number, customer first name, customer last name, address, date, start date, end date, or description. Search in list view, grid view, and map view in the Service Request Module.    Video ...

    • Filter Service Requests

      Filter to narrow the list of service requests shown. There are three filters to choose from. Filters can be used in list view, grid view, and map view in the Service Request Module.   Video Overview   Filter Service Requests Tree Filter Use the Tree ...

    • Link Service Requests - Service Request

      Linking service requests creates a relationship between two service requests that allows easy navigation between the linked service requests within NEXGEN. Additionally, this relationship will show up in reports. Organizations sometimes choose to ...

    • Create a New Service Request - Service Request

      Previously, NEXGEN users were only able to add service requests based on an address. As of the launch of version 12, users are now able to create a service request by address, coordinates, location, or asset. These features were added to expand the ...

    • Service Requests in List View

      List View is the default view for service requests. Within this view, service requests are listed from most recent to oldest. For each service request, you can see basic information. You can sort, search, and filter service requests in this view.   ...

    • Recent Articles

    • Latest iPhone Release - Version 2.0.5 (June 2026)

      iPhone Updates Asset Inventory Users can now type in an asset QR code in the search bar to find an asset in addition to scanning. (#23758) Form A quick action button to create a form will now be visible in the Hotspot. Users can tap to create a form ...

    • iPad Version 3.0.6 (April 2026)

      iPad Updates Bug Fixes Resolved comments cutting off on mobile devices. (#24035) Fixed the issue of a Flag label unintentionally showing when completing assets. (#26071) Users should now be able to request items that are at zero quantity from the ...

    • Version 16.2.1 (04.30.26)

      Web Application Update - May 2026 Web Version 16.2.1 Release items related to a support ticket submissions will be included in parenthesis at the end of a line item. NEXGEN queries should now plot on the map as expected. (#27028) The Show In Store ...

    • NEXGEN Admin Webinar (Part 5: Lookups & Notifications)

    • Asset Management Planning Basics - AM Planning

      To get started with Asset Management (AM) Planning in NEXGEN, users must be aware of the NEXGEN asset management fundamentals. In NEXGEN, 4 fields control how much organizations can leverage our asset management tools. Prior to starting their AM ...