Service Requests in Map View

Service Requests in Map View

Map View shows service requests plotted as pins on the map where  the color of the pin represents the priority of the service request. Note - service requests will only appear on the map if they have an address. 

 

Video Overview

 

 

Getting to Map View in the Service Request Module

  1. Navigate to the Service Request Module. Click Customer > Service Request.
  2. Click the Map icon in the upper right corner. 

Screen_Shot_2020-09-18_at_9.20.08_AM.png

 

View Service Requests on the Map

  1. Hover over a pin to see basic service request details.Screen_Shot_2020-09-18_at_9.22.45_AM.png
  2. Click the i icon to see more information in the right side panel. 
  3. Click More to open the service request record.

Screen_Shot_2020-09-18_at_9.24.17_AM.png

 

Search Service Requests on the Map

  1. Choose your search criteria from the dropdown. 
  2. Type search text into the text box. 
  3. Click enter or click the magnifying class.
  4. Click Reset to reset your search criteria.

Screen_Shot_2020-09-18_at_9.32.05_AM.png

 

Filter Service Requests on the Map

  1. Use the Tree filters or the Filters at the bottom of the page.
  2. Service Requests that meet your filter criteria will be plotted on the map and appear in the right side menu. Only one page of service requests will be plotted at a time. Scroll through the pages.
  3. Click Reset to reset the filter criteria.

Screen_Shot_2020-09-18_at_9.35.24_AM.png

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