When a new user needs to be added to a NEXGEN site, they must be added as both a user and an employee. The user record for a new employee holds their login information and user privilege settings while the employee account stores employee ...
User Record Field Definitions Fields are organized in order of appearance on the user record starting from the top left. Username - Username used when logging into NEXGEN proper. (Single Sign-On Only: Usernames for all your user records will vary ...
We're going through some changes! As we continue to make improvements to our software, we are changing how our permission options affect end users. Because of this, you may notice that some permissions are listed as not in use. Thank you for your ...
User-defined fields (UDFs) can now be made mandatory at any status change on service requests and work orders. For example, certain UDFs might be required in order to Complete the work order vs Close the work order. Navigate to Settings > Setup > ...
Users can create User Defined Fields (UDFs) that will be specific to each asset on a work order. These UDFs can be configured for all work orders or work orders for a particular department, division, or main task. Configuring a Work Order Asset UDF ...
iPhone Updates Asset Inventory Users can now type in an asset QR code in the search bar to find an asset in addition to scanning. (#23758) Form A quick action button to create a form will now be visible in the Hotspot. Users can tap to create a form ...
iPad Updates Bug Fixes Resolved comments cutting off on mobile devices. (#24035) Fixed the issue of a Flag label unintentionally showing when completing assets. (#26071) Users should now be able to request items that are at zero quantity from the ...
Web Application Update - May 2026 Web Version 16.2.1 Release items related to a support ticket submissions will be included in parenthesis at the end of a line item. NEXGEN queries should now plot on the map as expected. (#27028) The Show In Store ...
To get started with Asset Management (AM) Planning in NEXGEN, users must be aware of the NEXGEN asset management fundamentals. In NEXGEN, 4 fields control how much organizations can leverage our asset management tools. Prior to starting their AM ...