Edit Service Request Info or User Defined Fields (UDFs)

Edit Service Request Info or User Defined Fields (UDFs)

You might have the need to edit the service request info or user defined fields if you are assigning or responding to an assigned service request. 

 

Service Request Info

The basic service request info is in the top zone of the service request. 

  1. Click Edit on the top zone of the service request. 
  2. Update fields as desired. 
  3. Click Save on the top zone.

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User Defined Fields

User Defined fields are custom fields that can be created for all service requests, service requests for particular departments or divisions, or service requests of particular types. Click the Edit button on the User Defined Fields zone to edit any of the fields within this zone.

 

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