Add Time for Service Request Work Performed
1) Open an employee Timesheet record
2) On the toolbar, select ServiceRequest
3) Click + Add
4) Select Service Request Number from drop down list
5) Enter hours and Pay Type
6) Click the White Checkmark
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Add Time for Work Order Work Performed
1) Open an employee Timesheet record 2) On the toolbar, select Service Request 3) Click + Add 4) Select Service Request Number from drop down list 5) Enter hours and Pay Type 6) Click the White Checkmark
Create a New Service Request - Service Request
Previously, NEXGEN users were only able to add service requests based on an address. As of the launch of version 12, users are now able to create a service request by address, coordinates, location, or asset. These features were added to expand the ...
Link Service Requests - Service Request
Linking service requests creates a relationship between two service requests that allows easy navigation between the linked service requests within NEXGEN. Additionally, this relationship will show up in reports. Organizations sometimes choose to ...
Quick Add - Work Order
Using the Quick Add filters, users can create work orders according to certain filters (Department, Type, Main Task, Priority, etc.). Filters can be saved to create a work order with the same information the next time. Filters are saved per user ...
Work Order Compliance - Work Order
Compliance notes in NEXGEN allow users to note items relevant to compliance on a work order record, such as LOTO assets or outages, all in one spot. This is useful for noting whether a work order has the potential to impact things such as safety or ...
Recent Articles
Latest iPhone Release - Version 2.0.5 (June 2026)
iPhone Updates Asset Inventory Users can now type in an asset QR code in the search bar to find an asset in addition to scanning. (#23758) Form A quick action button to create a form will now be visible in the Hotspot. Users can tap to create a form ...
iPad Version 3.0.6 (April 2026)
iPad Updates Bug Fixes Resolved comments cutting off on mobile devices. (#24035) Fixed the issue of a Flag label unintentionally showing when completing assets. (#26071) Users should now be able to request items that are at zero quantity from the ...
Version 16.2.1 (04.30.26)
Web Application Update - May 2026 Web Version 16.2.1 Release items related to a support ticket submissions will be included in parenthesis at the end of a line item. NEXGEN queries should now plot on the map as expected. (#27028) The Show In Store ...
NEXGEN Admin Webinar (Part 5: Lookups & Notifications)
Asset Management Planning Basics - AM Planning
To get started with Asset Management (AM) Planning in NEXGEN, users must be aware of the NEXGEN asset management fundamentals. In NEXGEN, 4 fields control how much organizations can leverage our asset management tools. Prior to starting their AM ...