Add a Webhook Subscription

Organizations may have several software applications that they would like to communicate with NEXGEN. For example, a client may use external service request applications and would like the service requests to automatically update from changes made within NEXGEN. Webhooks are one of the ways web applications can communicate with each other. Webhook subscriptions can be added in the Settings module under Integration.

Note - Please work with our NEXGEN team to get any Webhook subscriptions set up. Reach out to support@nexgenam.com with your request.

1. Navigate to the Integration module. Click Settings > Integration. 

2. Click Webhook. 

3. Click + Add

4. Fill out Application Name. 

5. Select Active to activate the Webhook subscription.

6. Select the Module. 

7. Select the number of Retry Attempts. 

8. Enter the Application URL. 

9. Select Save. 

• Related Articles

• New Outlook Add-In

  Our new Outlook Add-In lets you create service requests in the NEXGEN system directly from your email app. To learn more about the add-in, please look below. Outlook Add-in Quick Tip (Windows Users) ​ ​   Outlook Add-In Quick Tip (Mac Users) ​ ...

• Add Multiple Attachments

  Users can upload up to 5 attachments at one time in any format. Users can drag and drop attachment(s) for quicker uploading.  Go to the Attachments zone of any record (work order, asset, etc.). Click + Add. Click Select File. Either click Add File or ...

• Add Account Numbers

• Add Checklist to Main Task

• Add an Asset as Equipment