Related Articles
Link Service Requests - Service Request
Linking service requests creates a relationship between two service requests that allows easy navigation between the linked service requests within NEXGEN. Additionally, this relationship will show up in reports. Organizations sometimes choose to ...
Create a New Service Request - Service Request
Previously, NEXGEN users were only able to add service requests based on an address. As of the launch of version 12, users are now able to create a service request by address, coordinates, location, or asset. These features were added to expand the ...
Service Requests in List View
List View is the default view for service requests. Within this view, service requests are listed from most recent to oldest. For each service request, you can see basic information. You can sort, search, and filter service requests in this view. ...
Service Requests in Grid View
Grid View Overview Getting to Grid View Grid view allows you to view service request records in a spreadsheet view. This view provides more advanced filtering and grouping functionality as well as the ability to quickly export data. The rows ...
My Service Requests
My Service Requests are service requests where you are assigned as "requested by," the lead worker, the supervisor, or a resource. Video Overview Locating My Service Requests Get to My Service Requests by clicking the live links on the ...